Steve Harvard
PortfolioResume






- Resume -

STEVE HARVARD
Email:steve.harvard@outlook.com
LinkedIn:https://www.linkedin.com/in/steveharvard

DIRECTOR OF INFORMATION TECHNOLOGY / SYSTEMS & NETWORK ENGINEER / IT GENERALIST
Strategic, innovative, and highly-adaptable hands-on Information Technology management professional with a consistent track record of successfully deploying, supporting, improving, and optimizing end-to-end technology infrastructure and operations.

  • Company-wide information technology governance.
  • Budget development and management.
  • Employee/contractor/ vendor management.
  • Emerging technology assessment.
  • Business continuity and disaster recovery planning.
  • Information technology project management.
  • Technology asset management.
  • Technical document creation.
  • Microsoft Windows Server 2003 / 2008 / 2012 / 2016.
  • Microsoft Exchange 2003 / 2007 / 2010.
  • Microsoft OCS 2007 / Lync 2013 / Skype for Business.
  • Microsoft Hyper-V & SCVMM (server virtualization).
  • Microsoft Office 365 planning, deployment, and support.
  • Power infrastructure (capacity / circuits / UPS / PDU).
  • Symantec Backup Exec and Endpoint Protection.
  • Wired & wireless network infrastructure (Cisco / HP ).

Professional Experience
Zifnu Electronics LLC - Bellevue, WA
Electronic engineering company focused on the design and marketing of innovative electronic kits and modules for the electronic hobbyist community.
FounderJune 2015 -

I founded Zifnu Electronics LLC in October 2015 to bring unique electronic kits & modules to market.

  • Direct the company's day-to-day operations, managed external vendors and production partners.
  • Conceptualize, engineer, prototype, test, and manage production of products.
  • Orchestrate Kickstarter fund-raising campaigns and Mailchimp email marketing campaigns.
  • Install, configure, and support Microsoft Windows Server, Hyper-V, IIS, Office 365 and Exchange online.
  • Coded, deployed, and supported multiple websites.


Spiration Incorporated - Redmond, WA
Medical device manufacturer focused on developing advanced treatment options for acute and chronic lung conditions.
Director of Information Technology / Systems & Network Engineer Nov 2013 - May 2015

Directed, architected, implemented, and supported all Information Technology infrastructure, systems and services.

  • Directed / managed company-wide technology operations.
  • Migrated the company to Office 365 E3 (with SSO) from multiple legacy versions of Microsoft Office.
  • Engineered and deployed a converged wired / wireless network (Cisco switches, ASA, WLC, VLANs, and more).
  • Installed and configured Microsoft Windows Server and core services (e.g. AD, DHCP, DNS, GPO, etc.).
  • Installed and configured enterprise applications and services (Hyper-V, Exchange, SQL, WSUS, WDS, IIS, etc.).
  • Migrated legacy T1 ISP connectivity to modern 50Mbps fiber circuits to provide adequate bandwidth.
  • Migrated legacy Exchange 2003 environment to Exchange 2010, and planed/budgeted for upgrade to 2013.
  • Engineered and deployed Lync 2013 as the first component of a larger UCC solution implementation.
  • Established a centralized network-based client and server OS imaging solution (WDS) and standardized images.
  • Replaced legacy secure file transfer solution with a modern solution that saves the company > $10k/yr on licensing.


Microsoft Incorporated - IEB Division - Redmond, WA
Microsoft's Interactive Entertainment Business (IEB) division oversees the support of the Xbox Live Services.
Xbox Systems Engineer Tier III - Contracted through Insight Global (V-)Apr 2011 - Jun 2013

Supported thousands of servers spread across multiple datacenters that hosted services accessed by millions of users.

  • Administrated Microsoft Server, SQL, IIS, SharePoint, in-house applications/services, and F5 load-balancers.
  • Deployed code to production, development, and test environments via Octopus, HyperPilot, and manual methods.
  • Mentored / trained new hires and created, maintained training documentation.


Aqua Star Incorporated - Seattle, WA
Leading supplier of frozen seafood in North America and one of the largest retail frozen seafood brands.
Systems & Network Engineer - Direct hire after three months of contracting through Robert Half TechnologyNov 2006 - Jan 2011

Architected, implemented, and supported all Information Technology infrastructure, systems and services.

  • Completed all systems and network engineering and administration for the datacenter, corporate office, and 5 remote sites.
  • Remediated long-standing technology issues and implemetned a technology solution that could scale with the company.
  • Migrated Exchange 2003 to 2007 and implemented / integrated Office Communications Server.
  • Engineered and implemented server vitalization (Hyper-V & SCVMM).
  • Deployed Storage Area Network for centralized, scalable storage (Dell EqualLogic iSCSI SAN).
  • Installed and configured Microsoft Windows Server and core services (e.g. AD, DHCP, DNS, GPO, etc.).
  • Installed and configured enterprise applications and services (Hyper-V, Exchange, SQL, WSUS, WDS, IIS, etc.).
  • Create scripts to facilitate, and where possible, automate administration of technology infrastructure.
  • Supported Cisco switches, routers, ASA, WLC, HPE switches, VLANs, trunks / Etherchannels, WLAN, & VPN.
  • Act as mentor and escalation-point for Tier I Help Desk resource.


Microsoft Incorporated - Live Meeting - Redmond, WA
Microsoft's Live Meeting was a subscription-based cloud conferencing solution.
Operations Specialist - Contracted through Volt Information Sciences (A-)Aug 2005 to Aug 2006

Supported thousands of servers spread across multiple datacenters that hosted the Live Meeting services.

  • Deployed and supported servers and network gear internationally in enterprise-class lights-out data centers.
  • Coded and supported an internal datacenter asset tracking application / database.
  • Created and maintained new employee training documentation, and mentored new hires.
  • Implemented a wireless barcode scanning solution to increase speed and accuracy of asset inventory.


Weyerhaeuser Incorporated - Federal Way, WA
International forest products company producing softwood lumber, pulp, paper and packaging products.
Multiple Positions Held (see below for details) - Contracted through CompuCom, Volt, & EDSDec 1998 to Aug 2005

During my seven years at Weyerhaeuser I worked my way up through the ranks from entry-level positions to leadership / technical advisory roles.

Systems Administrator IV - Corporate Region (July 2004 to August 2005)
  • Innovated, developed and implemented web based information portal & tools to replace outdated processes.
  • Developed a custom web based scheduling application for use across several EDS enterprise accounts.
  • Escalation point for tier I & II Field Services technicians, and backup for Data Center Support Team.
Systems Administrator IV - Technical Advisor / Analyst - Common Operating Environment Project - Timberlands (July 2003 to June2004)
  • Pioneered an automated solution for asset discovery that saved the project more than $2 million dollars.
  • Perform discovery and analysis of existing remote site infrastructure and application servers.
  • Engineer and act as technical contact for implementation of server and site infrastructure upgrades.
Systems Administrator IV - Server Migration Analyst - Common Operating Environment Project - Corporate (January 2003 to July 2003)
  • Perform discovery and analysis of existing remote site infrastructure and application servers.
  • Engineer and act as technical contact for implementation of server and site infrastructure upgrades.
  • Create standardized documentation for the completion of server and site infrastructure analysis.
Systems Administrator III + Focal Point - Field Services - WWC (September 2001 to January 2003)
  • Managed day-to-day end user support operations for more than 400 end users (onsite and remote).
  • Dedicated technical support and trainer for over 200 customers.
  • Mentored and directed the support activities of tier I/II technicians.
Systems Administrator II - Field Services - WWC (September 1999 to September 2001)
  • Dedicated technical support and trainer for over 200 customers.
  • Supported laptops, desktops, workstations, printers, scanners and various peripherals in a networked environment.
  • Evaluated and authored technical documentation for deployments of new software packages.
Systems Administrator I - Field Services - WWC (December 1998 to September 1999)
  • Dedicated technical support and trainer for over 150 customers.
  • Supported laptops, desktops, workstations, printers, scanners and various peripherals in a networked environment.
  • Participated in networked printer migration to a DHCP from a Static IP environment.


Formal Education Summary

Post-Secondary Education::

Green River Community College - 1992 to 1994
  • Electronic Engineering & Computing Technologies.

Continuing Education:

Ascolta Provided Class-Based Training - 2008
  • Interconnecting Cisco Network Devices 1 & 2

Technical Skill Summary

Information Technology Industry Specific:

Cloud:
  • Microsoft Office 365 & Azure DirSync.
  • Xenprise/XenMobile MDM.
Hardware:
  • APC SmartUPS 6000 & 8000 series UPS.
  • Cisco ASA, Switches, ISR Routers, & WLC.
  • Dell PowerEdge, PowerVault LTO Library.
  • EqualLogic iSCSI SAN.
  • HP ProCurve, ProLiant, StorageWorks LTO.
Software/Services:
  • Microsoft Active Directory Services.
  • Microsoft Domain Name System (DNS).
  • Microsoft Exchange 2003, 2007, & 2010.
  • Microsoft Group Policy Objects (GPO).
  • Microsoft Hyper-V.
  • Microsoft LCS/OCS/Lync.
  • Microsoft Office Productivity Suite.
  • Microsoft Remote Desktop Services.
  • Microsoft Server Clustering Services (MSCS).
  • Microsoft VM Manager (SCVMM).
  • Microsoft SharePoint 2003 & 2007.
  • Microsoft SQL Server.
  • Symantec Backup Exec.
  • Symantec Endpoint Protection.
  • Windows Client & Server OS.
  • Windows Deployment Services (WDS).
  • Windows Network Load Balancing (NLB).
  • Windows Server Update Services (WSUS).
Infrastructure:
  • Datacenter/Server-Room Design.
  • Power solution design (circuits, UPS, PDU).
  • Wired/Wireless network design.
Miscellaneous:
  • HTML, ASP, Java, XML, CSS, VBS, ADO.
  • PowerShell, WMI, VBS, Batch.
  • External hosting & DNS management.

Management, Leadership, & Directorship:

  • Complete, company-wide I.T. governance.
  • Information Technology Roadmap creation.
  • Strategic planning.
  • People management.
  • Project management.
  • Complex solution implementation.
  • Business process assessment, & improvement.
  • Business continuity and disaster recovery.
  • Emerging technology assessment.
  • Mentor, train technical and non-technical staff.
  • Vendor, supplier relationship management.
  • Budget creation and management.

Electronic Industry Specific:

  • Circuit design.
  • PCB layout (Eagle).
  • Firmware creation (C).
  • Test and repair.
  • Design for Manufacture (DFM).

Telecommunication Industry Specific:

  • PBX, VOIP system installation & support.
  • Collaboration solution integration.
  • Structured and patch cabling (voice/data).
  • Cisco VOIP solution design and support.
  • Avaya VOIP system support.

General:

  • Strong problem solving skills.
  • Excellent attention to detail.
  • Ability to quickly learn and adapt.